Sales Representative

Commission-based

Job Description: Do something that makes a difference. Sell something you believe in. Contact tracing: it’s a known method for controlling the spread of disease, but not everyone knows how it works or who provides it.

We need sales people to raise awareness and convince prospects that Rapid-Trace offers the best solution.

This position involves researching and contacting college/university administrators and public health officials with the goal of promoting Rapid-Trace and securing new accounts.

Employees in this position will hone skills useful in future careers, such as problem-solving, collaborative teamwork, and communication.

Work will be done remotely and candidates can be based anywhere in the United States.

Responsibilities:

• Contacts academic administrators and public health officials via phone and email

• Describes what Rapid-Trace offers and the qualities that distinguish Rapid-Trace from other contact tracing companies

• Hosts virtual presentations with other team members and prospects

• Keeps records of sales communication

• Communicates regularly with manager to discuss ongoing sales activities and inform them of pertinent issues

• Is professional when dealing with prospects, colleagues, and clients.

Qualifications:

• A baccalaureate degree from an accredited university

• Certificate demonstrating completion of the Johns Hopkins University COVID-19 Contact Tracing course

• Virtual presentation skills

• Ability to communicate clearly and persuasively

• Proficiency with Microsoft Office programs

To apply, send resume and cover letter describing what makes you a great salesperson and why this job appeals to you. Send to stiernay@rapid-trace.com.

Case Investigator

$26/hour

To apply, send resume and cover letter to resume@rapid-trace.com.

Job Description: Case investigators lead and supervise a seven-person contact tracing team, make initial contact with COVID-19 patients, and manage the oversight of contact tracing activities resulting from communication with patients. Case investigators bring investigative knowledge and resources to the team, assign tasks to team members, and assist with investigative analysis. Case investigators will work remotely.

Responsibilities of case investigator:

• Manages a remote seven-person contact tracing team

• Makes initial contact with COVID-19 patients to collect relevant information, such as recent locations and people who they have interacted with

• Ensures information is gathered in a timely and accurate manner

• Ensures HIPAA guidelines are followed and sensitive information is protected

• Works with medical resource coordinators to refer cases to local resources as needed

• Ensures policies and procedures for investigations, including interview guides and call scripts, are maintained in a uniform and consistent manner

Qualifications:

• A baccalaureate degree from an accredited university

• Certificate demonstrating completion of the Johns Hopkins University COVID-19 Contact Tracing course

• Investigation-related work experience, such as government investigator (health care experience a plus)

• Strong communication and empathetic skills

• Ability to work independently

• Proficiency with Microsoft Windows

• Proficiency in languages other than English, especially Spanish and Creole, a plus

To apply, send resume and cover letter to resume@rapid-trace.com.

Contact Tracer

$17 - $20/hour

To apply, send resume and cover letter to resume@rapid-trace.com.

Job Description: Contact tracers call individuals who have been identified as having had recent contact with COVID-19 patients. Contact tracers advise contacts to self-isolate and provide resources to assist in doing so. Contact tracers follow a script to complete case interviews and collect information. In communication with patients and contacts, contact tracers use a respectful approach that conveys empathy and builds trust. Contact tracers will work remotely; work hours can vary and may include weekend and evening hours.

Responsibilities of contact tracer:

• Conducts telephone calls with persons diagnosed with COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19

• Provides follow-up instructions to cases and contacts related to isolation/quarantine and symptom monitoring and assesses the need for medical care and supportive services for the individual and/or household or close contacts

• Provides patients and contacts with information about isolation and quarantine procedures, and if appropriate, refers them for testing

• Provides information pertaining to other social and/or health resources

• Collects and accurately records information obtained from the case interview and contact gathering into a CRM (Customer Relationship Management) data base

• Follows approved scripts and protocol

• Adheres to all HIPAA and PHI privacy laws, maintains strict confidentiality of patient information and protects individuals’ privacy

• Escalates cases to case investigator, as appropriate

• Recognizes, documents and alerts the case investigator of trends in customer calls

• Maintains daily communication with case investigator Interacts with patients and contacts with respect, understanding, and empathy

Qualifications:

• A baccalaureate degree from an accredited university and one year of full-time satisfactory experience performing one or more of the following: interviewing, investigations, sales or making referrals

• Certificate demonstrating completion of the Johns Hopkins University COVID-19 Contact Tracing course

• Proficiency with Microsoft Office programs and ability to learn specialized digital applications used in contact tracer mission

• Professional, positive attitude and work ethic

• Strong communication skills

• Empathy and ability to interact professionally with people from diverse cultural and socioeconomic backgrounds

• Ability to work independently and remotely

• Proficiency in languages other than English, especially Spanish and Creole, a plus

To apply, send resume and cover letter to resume@rapid-trace.com.