Careers

 Work with us

Rapid-Trace is looking for smart, empathetic individuals who want to help fight the war on COVID-19. Join our growing team of case investigators, medical resource coordinators, and contact tracers.

Job candidates for all positions must offer proof of completion of the Johns Hopkins University COVID-19 Contact Tracing course offered through Coursera. This course is free and takes approximately six hours to complete. Additional training is provided.

Rapid-Trace is an Equal Opportunity employer. All qualified applicants will be considered for employment without regard to their race, ethnicity, religion, creed, age, national origin, disability, medical condition, veteran status, marital status, sexual orientation or gender.

We are currently seeking Florida-based contact tracers. Candidates based elsewhere are encouraged to apply as we are expanding rapidly.

 

Case Investigator

$35 - $39/hour

Job Description: Case investigators lead and supervise a seven-person contact tracing team, make initial contact with COVID-19 patients, and manage the oversight of contact tracing activities resulting from communication with patients. Case investigators bring investigative knowledge and resources to the team, assign tasks to team members, and assist with investigative analysis. Case investigators will work remotely.

Responsibilities of case investigator:

  • Manages a remote seven-person contact tracing team

  • Makes initial contact with COVID-19 patients to collect relevant information, such as recent locations and people who they have interacted with

  • Ensures information is gathered in a timely and accurate manner

  • Ensures HIPAA guidelines are followed and sensitive information is protected

  • Works with medical resource coordinators to refer cases to local resources as needed

  • Ensures policies and procedures for investigations, including interview guides and call scripts, are maintained in a uniform and consistent manner

Qualifications:

  • A baccalaureate degree from an accredited university

  • Certificate demonstrating completion of the Johns Hopkins University COVID-19 Contact Tracing course

  • Investigation-related work experience, such as government investigator (health care experience a plus)

  • Strong communication and empathetic skills

  • Ability to work independently

  • Proficiency with Microsoft Windows

  • Proficiency in languages other than English, especially Spanish and Creole, a plus

Medical Resource Coordinator

$33 - $36/hour

Job Description: The medical resource coordinator brings medical knowledge and resources to the contact tracing team. Medical resource coordinators serve as consultants to the team and provide information pertaining to health care and resources to support COVID-19 patients and contacts. The medical resource coordinator will have medical training (i.e. a nursing degree) and strong public health care knowledge in the local area. Medical resource coordinators will work remotely.

Responsibilities of medical resource coordinator:

  • Identifies social services and community resources that support COVID-19 patients and their families, such as mental health services, telehealth services, visiting nurses, and other programs that help patients and contacts to self-isolate/quarantine

  • Assesses self-isolation support needs of patients and contacts

  • Assists patients and contacts with medical advice

  • Supports contacts with health coaching to ensure daily monitoring of temperature and COVID-19 symptoms

  • Connects patients and contacts with health and community resources

  • Coordinates with case investigator and contact tracers to ensure COVID-19 patients and contacts have access to the health resources and facilities they need

  • Reports regularly to case investigator

Qualifications:

Contact Tracer

$17 - $20/hour

Job Description: Contact tracers call individuals who have been identified as having had recent contact with COVID-19 patients. Contact tracers advise contacts to self-isolate and provide resources to assist in doing so. Contact tracers follow a script to complete case interviews and collect information. In communication with patients and contacts, contact tracers use a respectful approach that conveys empathy and builds trust. Contact tracers will work remotely; work hours can vary and may include weekend and evening hours.

Responsibilities of contact tracer:

  • Conducts telephone calls with persons diagnosed with COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19

  • Provides follow-up instructions to cases and contacts related to isolation/quarantine and symptom monitoring and assesses the need for medical care and supportive services for the individual and/or household or close contacts

  • Provides patients and contacts with information about isolation and quarantine procedures, and if appropriate, refers them for testing

  • Provides information pertaining to other social and/or health resources

  • Collects and accurately records information obtained from the case interview and contact gathering into a CRM (Customer Relationship Management) data base

  • Follows approved scripts and protocol

  • Adheres to all HIPAA and PHI privacy laws, maintains strict confidentiality of patient information and protects individuals’ privacy

  • Escalates cases to case investigator, as appropriate

  • Recognizes, documents and alerts the case investigator of trends in customer calls

  • Maintains daily communication with case investigator Interacts with patients and contacts with respect, understanding, and empathy

Qualifications:

  • A baccalaureate degree from an accredited university and one year of full-time satisfactory experience performing one or more of the following: interviewing, investigations, sales or making referrals

  • Certificate demonstrating completion of the Johns Hopkins University COVID-19 Contact Tracing course

  • Proficiency with Microsoft Office programs and ability to learn specialized digital applications used in contact tracer mission

  • Professional, positive attitude and work ethic

  • Strong communication skills

  • Empathy and ability to interact professionally with people from diverse cultural and socioeconomic backgrounds

  • Ability to work independently and remotely

  • Proficiency in languages other than English, especially Spanish and Creole, a plus